Frequently Asked Questions
Everything you need to know about your Johnny Dang & Co luxury experience.
How do I get a mold kit for a custom grill?
Once you place an order for a custom grill, we ship a professional-grade mold kit to your address. Follow the included instructions to create your impression and mail it back to our Houston flagship store to begin the crafting process.
What is the typical turnaround time for custom jewelry?
Custom pieces, including diamond grills and personalized pendants, typically take 2 to 4 weeks to complete after we receive your mold or finalized design. Shipping times may vary based on your location.
Do you offer international shipping?
Yes, Johnny Dang & Co ships worldwide. We use secure, insured couriers like FedEx and UPS to ensure your luxury items arrive safely. Please note that international customers are responsible for any applicable customs duties or taxes.
What quality of diamonds and gold do you use?
We use only high-quality materials, ranging from 10k to 18k solid gold. Our diamonds are hand-selected for their clarity and brilliance, typically ranging from SI to VVS quality depending on your specific selection.
What is your return policy on custom orders?
Because custom jewelry and grills are made to your exact specifications and dental impressions, they are non-refundable. However, we offer a fit guarantee and will provide adjustments if your piece does not fit perfectly upon arrival.
Do you offer financing options?
Yes, we partner with several financing providers to offer flexible payment plans. You can select your preferred financing method at checkout to spread the cost of your purchase over monthly installments.